I'm enchanted to discover that there is such a thing as the National Campaign for Courtesy. I
bet they get some spam. Their chair has been praising the actions of a train driver who made an
announcement rebuking a noisy mobile phone user.
The
assumption is that ‘the announcement was made because another passenger
complained to a guard’. This was a commuter train, and the first class
carriage, so perhaps it was neither the first nor predictably the last occasion
when the complainant encountered this individual behaving in this way.
Let's pass over the widely-held expectations that people who travel first class
either (a) tend to be more civil towards one another than mere plebs, and/or (b) tend to be
more assertive about their own importance and rights… It’s more instructive to think about how the story raises a central question in social
relations: what is the point at which behaviour perceived as anti-social or
uncivil, requires an intermediary?
Should
the complainant have spoken first to the phone user? (And in the circumstances,
would non-verbal communication, ironically, have done the job?) Some people would say they should have
done so. I might have tried that myself, with a smile and gestures towards the
ears or a finger to pursed lips.
In
the neighbourhood context, where a comparable disagreement arises over noise,
the advice is generally to try to speak to and reason with the offender first. Central
and local authority websites, housing association guidance, consumer advice
materials (e.g.),
they all usually recommend that initially a personal, conciliatory approach
should be tried.
The
story raises a few issues about appropriate behaviour in the public realm and
between neighbours. For a start, one-off instances of discourteous behaviour in
the public realm are not the same as repeated cases. If you know your journey
will soon be over and you are not likely to see the individual again, you may
just choose to sit it out.
And
community space is not the same as public space. If you live next door to
someone whose behaviour you find uncivil or antisocial, your response might not
be the same as it would be in a public venue, a park or square, or on public transport,
or a non-local online forum, from which you can usually escape - whether or not you feel you have a strong sense
of co-ownership of that space.
What’s
more, you can’t always count on your fellow citizens to back you up if you do complain.
People may not sympathise with your sense of injustice; or if they do, there
may be other reasons why they feel unwilling to express any kind of support, which
might leave you, finally, heavily dependent on whatever official intervention society
has on offer. At its worst, this diminution of social capital can be
exaggerated to the point that it puts enormous pressure on those official roles,
until they in turn become defensive and cannot cope: think Northern Ireland, for instance, or even
the Amsterdam of Anne Frank.
So
I have sympathy for the train passenger who chose to refer to the train ‘guard’
(the term used in the report) or ‘steward’ (as we might call them now); as I do for the victims of neighbours from hell who cannot bring themselves to communicate with their tormentors but reach directly for some official intervention. A civil
society recognises that humans can still be pretty rugged and occasionally we need officials, accountable
to democratic bodies, to keep us from reverting to savagery.
And on the subject of train phone conversations, this seems like a good moment to share one of my favourite anecdotes from the
literature, reported ten years ago:
‘A young woman is talking on the cell phone,
apparently to her boyfriend, with whom she is in something of a crisis. Her voice
projects in far-from dulcet tones. Most of the passengers take up a physical
and postural stance of busying themselves with other foci of attention… busy
doing “not overhearing this conversation”… Except for one passenger. And when
the protagonist of this tale has her eyes intersect this fellow-passenger’s
gaze, she calls out in outraged protest, ‘Do you mind?! This is a private
conversation!’
Schegloff,
E.A., 'Beginnings in the telephone', in Perpetual
contact, Cambridge, 2002, p285-286.
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