Thursday, 10 April 2014

Have your say The recent silence hereabouts is due to sub-optimal health. I've been clearing my throat. For days. Hmm, nothing wrong with this blog that a few posts won't cure. Oh look, here's a note on 'How to consult the public', over on Freedom from Command and Control: 'The words are important. The word ‘consultation’ has been replaced by the words dialogue and conversation. The conversation should be described as ongoing, constructive and mature, it is never a childish, unproductive one-off. To have a proper conversation, you need plenty of written documents. Make these documents comprehensive, polished and final. Seal off the consultation document with a front cover, logo and strapline. This creates the impression that the proposals are early ideas, open to change rather than a fait accomplis. Advertise the consultation with the original phrases ‘Have your say’ and ‘We’re listening’. Illustrative with photos of ears and megaphones. The look you are going for is jaunty, fun and patronising.' 'An event with more than 0 members of the community is a success. If no one comes, ask staff who live locally to ‘wear a different hat’ and contribute. If you are disappointed with the turnout, remember the dialogue is ongoing, not a one-off. No one can reach ‘Hard to Reach’ people. If they do reach back, you’ll end up with more writing up to do. At this point, the phrase ‘consultation fatigue’ becomes your friend. Rather than trying again, arrange an internal discussion on the causes of apathy in the community. If no one comes, the loop is closed and your work is done. Thanks (indirectly) Simon!

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