The other day I met up with designer Tamsin Fulton, who helps local councils get their services right for residents. Back in 2007 I'd blogged Tamsin's idea of using bunting to display residents' views on a dispersal zone in south London.
Here's another Tamsin device which I'd missed - the use of intercom for 2-3 minute interviews with residents in low-rise apartment blocks. Preceded by a postcard through the door, it leaves the resident with a reassuring sense of control over a process which can easily seem invasive.
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