Saturday, 31 March 2007

Neighbourliness and neighbourhood management

I was recently asked by the National Neighbourhood Management Network for some thoughts on neighbourliness in relation to regeneration and neighbourhood management, now published in their newsletter. A slightly longer version is available for download here.

31 Mar 2007 20:00:00 | Neighbourhood relations

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Designing-out aspiration: the history of council estates At last a moment to put in a plug for Lynsey Hanley's Estates, an engagingly personal exploration of the history and experience of council housing. Hanley comes across as a lot more patient than I would be in explaining the politics and decision-making that gave rise to what have been called 'social concentration camps' and the succession of estates where desolation was designed-in. We learn that the author herself 'escaped' from such an estate to accumulate otherwise-inconceivable sacksfull of intellectual and social capital by going to university, but there's no sense of confused guilt or pride. She writes with great clarity about the tangled issue of social class and the 'wall in the head' that characterises the experience of growing up on a council estate: The wall in the head is just that - a state of mind - but it would not be so strong, or so seemingly insurmountable, were it not for the real walls that serve to strengthen it. Coexisting with the state of mind is a state of economics, a state of health and a state of education, a state of government policy and a state of segregation by class. She's maybe a little harsh on tower blocks - when they work, with proper maintenance and sensible allocations policies, there are many people who greatly appreciate living in towers; and I suspect she could be harsher on the current 'sustainable communities' building plans, where some of the classic errors like forgetting to provide local amenities seem to be being replicated. But this is a strikingly real book illuminated throughout, refreshingly, by personal experience. As it happens, sometime after I started reading Estates I found out that I'll be sharing a platform with Lynsey at this year's Swindon Festival of Literature, on the evening of Thursday 10 May - it should be fun.
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"You can come back mate" - workshops with street reps Running exploratory workshops with local residents tends to be less predictable than it usually is working with professionals, and it can be risky. But it's what I enjoy most and find most rewarding. I've just been in Shipley with my colleague Sarah Clow (pic, R) running one focus group on neighbourliness with older people, and two workshops for a new 'Street Reps' initiative. In a few hours of listening you can get a pretty thorough immersion in local issues in a low income area, and we did. The basic idea of street reps (sometimes called street champions) is usually to give services keen and willing pairs of eyes and ears in the neighbourhoods, to alert them to issues that need attention. Much of the language is classically top-down (as in 'we will appoint you; you will do this' - one example begins talking almost straight away about 'professional standards') and suggests that some authorities have not done much thinking about it and start from their own preoccupations rather than the residents'. It fascinates me, because the task is really to work out, for each individual and more generally for each network of reps, a role definition which is sufficiently formal for the authorities but sufficiently informal and flexible to make sense in the everyday life of the neighbourhood. (Since it's essential that the reps are volunteers, we can expect that some authorities will have to give weight on this particular see-saw. And in the grander scheme of things, this is exactly the kind of initiative which, in forcing the responsibilisation of citizens, will in turn, necessarily, reduce the public services obsession with performance measurement and thus could presage the demise of New Labour Managerialism. So that's a pretty good reason for getting on with it). Our work is being funded by a grant from Bradford's Neighbourhood Management Team. To their great credit, they are not necessarily happy just waiting for local people to volunteer for a pre-defined role which saves them money while helping to meet service delivery targets. They've asked us to work with residents to define the role in their own terms (not as easy as it sounds). Additionally, without denying the role of street reps as 'Disorder Alarms', we're looking to emphasise the development and support of local social networks through neighbourliness; and for reps to promote positive initiatives like street parties or planting, not just passing on complaints or bad news. We'll also be looking, softly softly, for opportunities to introduce and exploit mobile online technologies. Having served a modest, intermittent apprenticeship with games maestro Drew Mackie and participation guvnor David Wilcox over the years (see Useful Games) I know enough to know I needed to fictionalise things in order to get discussion away from the immediate gripes. What we came up with was more of a workshop exercise than a game - working in groups to invent and explore issues requiring attention for spring, summer, autumn and winter, identifying immediate and longer term actions, working...

Kevin Harris

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